Common questions
  • How much does it cost?

    We charge a flat fee of $1.95 per pound of dry laundry. After we pick up your order we bring it back into our facility and weigh it. You will receive a message from us with your estimated charges based on the dry weight.

  • What is your turnaround time

    Usually we turn your order around in 24 hours. Sometimes due to a large number of orders, it may take up to 48 hours to fully process your order. Also, if you have items that have to be hang dried it may take longer to fully dry those items.

  • What should I place my laundry in before you pick it up?

    It is basically up to you! We will pick it up in bags or laundry baskets or any other suitable container.

  • Do I have to be home for a pick-up or delivery

    You do not have to be home for a pick-up or delivery. In this case, simply designate your pick up time as 'I will leave outside' and we will take it from there. You can use the notes section to specify the exact location of the laundry.

  • What kind of detergents do you use? Can I give you my preference?

    By default we use Tide and Downy to clean you clothes. You can always let us know your prefernces via the notes section when you place your order. We can use unscented detergents if you prefer. Just let us know!

  • Do you have aminimum order requirements?

    Our minimum order requirement is $30.00. And we pick-up and deliver for FREE!

  • Can I cancel my order?

    You can cancel your order up until it has been picked-up. Just click on the scheduled order in you Dashboard and cancel it from there.

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Pick-up & Delivery

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